Terms & Conditions

P.S. Floral Design are committed to providing the best quality flowers and customer services. Due to the service-based nature of our business, and selling predominantly perishable goods we are not required to provide a refund if you change your mind about the products and services you have asked for.

 

Refund and Exchange Policy:

 

1. Floral Goods

For our floral goods, we will only consider a refund or part-refund if below situation occurs:

  • The product is in a faulty or damaged condition
  • The product does not meet the specific purpose you asked for and cannot be easily rectified with a reasonable time
  • The product is significantly different from the product sample or description and you have not be notified about product substitution

 

2. Non-floral Goods

For our non-floral goods, if the goods are in a faulty or damaged condition, you are entitled to exchange, or refund within 24 hours. We cannot refund where the recipient has decided they no longer rquire the product, or you have changed your mind.

 

Cancellation Policy:

 

If for any reason an order needs to be cancelled, please contact us as soon as possible.

 

Cancellations are subject to the following conditions:

  • Cancellation 72 hours prior the delivery time, a $20 admin fee will be occurred
  • Cancellation 24 – 72 hours prior the delivery time, cancellation fee equal to 50% of full price of the arrangement (less the delivery fee) will be occurred
  • Cancellation within 24 hours prior the delivery time, cancellation fee equal to the full price of the arrangement less the delivery fee
  • Orders which have left with our couriers cannot be cancelled

 

Please retain your receipts as proof of purchase.

 

 

P.S. Floral Design Pty Ltd

ABN 41 164 894 544

17 Cooper St, Surry Hills, NSW 2010